Specialists in Customer Services, Contact Centres, Sales and Marketing

Claims Assessor - Insurance Emporium

Claims Assessor

Hybrid and flexi-time available. You will work one week in four in the office. The rest at home.

You must drive or have access to a car to attend the office, as there are no transportation links

The Company

Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more.  
Winners of ‘Insurer if the Year’ at the Yorkshire Financial Awards three years in a row. The recognition doesn’t stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the ‘Best Claims Service’ category! In fact, they have scooped up 20 awards in the last 5 years. 

The Role

Reporting to a Claims Team Lead the role will be focussed on: 
  • Handling varied, niche Insurance Claims both verbally and in writing.   
  • Ensuring all Claims are assessed efficiently and to an excellent standard  
  • Handling a variety of customer calls promptly, efficiently and professionally  
  • Responding to customer queries via email
  • Developing an excellent understanding of our products, assessment and regulations
  • Proactively identifying risks and trends
  • Proposing innovative ideas to the Claims Team Leads
  • Dedication to professional development and customer journey
  • Ad hoc duties as required by Claims Team Leads and the Claims Manager
Key Skills and Experience 

It would be advantageous if you have worked within the insurance sector/financial sector previously, but that’s not as important as possessing these skills:
  • Team player - team spirit should be the cornerstone of your professional approach 
  • Exceptional communication – both verbal and written & finely tuned interpersonal skills  
  • Meticulous attention to detail – unwavering commitment to detail
  • Impeccable organisation – ability to organise tasks/work to optimise efficiency 
  • Masterful time management – adept at managing time, working to targets/deadlines  
  • Dedicated work ethic - you can thrive in a fast paced and busy working environment   
  • Policy expertise – to learn, understand and interpret our policy wordings  
  • Customer service – ability to provide excellent customer service, first time, every time
Benefits
  • £24,500 - £28,000 annual salary
  • Up to 33 days holiday + long service increase
  • Up to 5 days annual paid sickness leave + long service increase
  • Hybrid / remote working.
  • Flexi-time policy
  • Family friendly benefits & staff policy discount
  • Employee Assistance Programme
  • Private health insurance.
  • Free staff gym
  • Free parking
  • Discounted onsite kindergarten
  • Workplace pension scheme
The start date is Monday 17th February where you will commence 6 weeks of training. You must have no annual leave during this time.

To apply, submit your CV below or email Lyn@pearlrecruitment.co.uk

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